Physical Products

All of our products are made to order. If you receive a damaged product, please email us within 48 hours of receiving the product. If the packaging is damaged, please attach photos to the email. Depending on availability, a replacement or refund may be issued. 

The buyer is responsible for receiving the shipment safely and, as such, we are not responsible for any lost or stolen packages.

Quick facts: We accept returns under the following conditions:

• Buyer can return physical items
• Buyer must return item within 14 days of delivery
• Buyer is responsible for return postage costs
• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
• Buyer must email with proof of postage and tracking number for the return and refund to be completed

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@infinityprintworks.co.uk. Please note that returns will need to be sent to the original address.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@infinityprintworks.co.uk. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@infinityprintworks.co.uk.